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Level I Technical Support - 12pm - 9pm Shift

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing the New York Metropolitan area. We value our employees and invest in their careers, development and growth. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Level 1 Support Engineer

Lincoln is on the lookout for an individual with between 1-3 years of IT related experience to work the 12pm - 9pm shift. Candidate must also have a strong desire to be a part of a nationally recognized company in the fastest growing industry on earth, and to never hate going to work on Mondays again.

Required Skills

  • Self-starter who takes initiative every day
  • Ability to work in a fast paced environment
  • Excellent written and verbal skills
  • Not phone reluctant
  • Follow company guidelines
  • Must be detail oriented and well organized individual
  • Exceptional at being a team player
  • A strong belief in ethical business principles

 

Job Description

  • Assist user community in software, hardware and network problem resolution.
  • Install, test, and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections.
  • Logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community.
  • Keeps up to date with current trends and is prepared to make recommendations to the improvement of both workstation and server environments.
  • Produces support documentation.

Technical Skills

  • One to three years in technology experience
  • Basic networking familiarity
  • A+ Certified (preferred)
  • Network + Certified (preferred)
  • Windows Desktop Operating Systems
  • Microsoft Server
  • Microsoft Exchange
  • Backup programs
  • Networking/Switching hardware
  • Active Directory

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

 
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