Exchange Support Professional

Responsibilities/Duties Include, But Are Not Limited To:

• Provide level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment, utilizing Service Now ticketing system.
• Working knowledge and experience with Service Now application.
• Create and update documentation as needed, to assist Level 1 and Level 2 Help Desk personnel to resolve messaging issues with users.
• Recommend and initiate appropriate changes for streamlining messaging related user interfaces so that requests get directed and handled efficiently, whether via self-help process (instructions and or automation) or directed to other technical staff.
• The liaison between the Exchange messaging team and Service Desk management to promote efficient collaboration on messaging issues.

Required skillset: 

• Experienced and knowledgeable with supporting and troubleshooting hybrid Exchange on-prem/Office 365 cloud environment (e.g. hybrid mode, cloud only mode, Exchange mailbox migration from on-prem to cloud environment, cloud archiving mailboxes, PST files, etc).
• Proficient with E-Mail security/spam protection/email firewall technologies; working knowledge and experience with Proofpoint email firewall security gateway.
• Knowledgeable with Office 365 administration of other applications such as OneDrive, O365 Advanced Threat Protection, Teams, O365 Groups and O365 Management APIs.
• Experienced with troubleshooting and working knowledge of various email clients connected to Exchange, including Outlook (2016, Windows/Mac versions), OWA , Macmail and activesync devices.
• Knowledge and experience of Active Directory.
• Experience with Windows file system.
• Experience with Windows share drives.
• Excellent interpersonal and communications skills; ability to professionally interact with users, vendors, developers, peer technical groups/staff and executive management

Familiarity with other messaging related technologies, such as scanning, faxing(Rightfax), Lexmark Follow-me-print,  voicemail, etc.

Company Overview:

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!