NOC Engineer / Junior Network Engineer

Location: Hicksville, NY
Work Arrangement: Hicksville office / client onsite as required
Position Type: Full-Time

Position Overview

We are seeking a NOC Engineer / Junior Network Engineer to join our Network Operations and Security team. This position will be responsible for monitoring client network environments, responding to network and infrastructure alerts, performing first-level troubleshooting, and escalating more complex issues to senior network and security engineers.

The ideal candidate has a strong foundation in networking and is looking to develop deeper hands-on experience supporting firewalls, switches, wireless networks, VPNs, and other critical infrastructure within an MSP environment.

The role will work closely with our NOC and SOC teams, providing proactive monitoring and first-level response to network and security-related events.

Key Responsibilities

• Monitor client network environments and respond to alerts generated by network monitoring and management platforms.
• Provide Level 1 network troubleshooting and support for connectivity, performance, availability, and infrastructure issues.
• Investigate alerts involving routers, switches, firewalls, wireless access points, VPNs, WAN circuits, and other network infrastructure.
• Perform initial troubleshooting of network outages, packet loss, latency, interface errors, device availability, and connectivity issues.
• Troubleshoot common TCP/IP, DNS, DHCP, VLAN, routing, switching, and VPN issues.
• Monitor infrastructure health and identify conditions requiring escalation or additional investigation.
• Perform initial triage of network and security alerts as part of the NOC/SOC operation.
• Escalate security-related events to appropriate SOC or security engineering resources based on established procedures.
• Open, update, document, and manage incidents through the ticketing system.
• Coordinate with ISPs, carriers, vendors, and senior engineers when troubleshooting network-related incidents.
• Assist senior network engineers with firewall, switching, wireless, and network infrastructure projects.
• Assist with firmware upgrades, configuration changes, equipment replacements, and network deployments.
• Maintain accurate client network documentation, including device information, configurations, IP addressing, and topology information.
• Support client environments remotely and onsite when required.
• Participate in after-hours or rotating NOC coverage as required.

Required Qualifications

• 1–3 years of IT support, NOC, network support, or related technical experience.
• Strong understanding of core networking concepts, including:
  • TCP/IP
  • DNS and DHCP
  • VLANs
  • Switching and routing
  • NAT
  • VPNs
  • Firewalls
  • LAN/WAN connectivity
• Familiarity with network monitoring and alerting concepts.
• Ability to perform structured troubleshooting and identify whether an issue is network, ISP, server, endpoint, or security related.
• Basic understanding of network and security logs.
• Experience working with technical ticketing systems and documenting troubleshooting activities.
• Strong communication and customer service skills.
• Ability to follow documented escalation and incident-response procedures.
• Ability to work from the Hicksville, NY office and provide onsite client support when required.

Preferred Qualifications

• Experience working in a NOC, SOC, MSP, or managed services environment.
• Hands-on exposure to Cisco, Meraki, Fortinet, Palo Alto, SonicWall, or similar networking technologies.
• Experience with network monitoring platforms such as Auvik, PRTG, LogicMonitor, SolarWinds, or similar tools.
• Familiarity with Microsoft Azure networking, including VNets, VPN connectivity, and basic cloud networking concepts.
• Familiarity with AWS networking is a plus.
• Exposure to SIEM, endpoint security, or SOC monitoring platforms.
• Basic PowerShell, command-line, or network diagnostic experience.
• CompTIA Network+, Security+, Cisco CCNA, or similar certifications are preferred but not required.

What We're Looking For

We are looking for someone with a strong interest in networking and cybersecurity who wants to build their career in a hands-on NOC/SOC environment.

The right candidate should be comfortable monitoring multiple client environments, investigating alerts, performing initial troubleshooting, documenting findings, and knowing when an issue needs to be escalated. They should be curious, technically driven, and interested in progressing toward a Network Engineer, Security Engineer, or SOC Engineer role.